Shipping & Returns
SHIPPING for Returns
To initiate a return, please email us at jana.adams@cremesoaps.com. We require a receipt or proof of purchase to accompany your return. All returned merchandise should be sent to us at:
2214 NW Elm Street
McMinnville, OR 97128
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
Returns
Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Due to hygienic reasons, used items are not eligible for return, refund or exchange (excluding manufacturer defects.)
Refund & Exchange Policy
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
General
We enjoy making and selling soap and we do our best to ensure customer satisfaction. However, if you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions. We also reserve the right to refuse service to anyone at anytime.